So I went to Twitter to vent my frustration.
As of today, the 1st September no one has yet even replied to my email. That's not great support - in fact it sucks.
3. You should state that the phone is not covered under any insurance what so ever by the Courier (in my case UPS).
5. Consider adding an app, Nokia have added some great apps to the Windows Phone eco system, that can monitor Gs (using the accelerometer) and will display the results of the transit to the individual at the Nokia repair centre that inspects the phone. I am pretty sure my phone was mistreated, dropped or thrown to get the damaged it recieved.
And finally for anyone sending their phone in, take a picture of it with proof of the date to show your phones pyhsical appearance prior to having it picked up. Whilst I am sure this won't help you at all, at least it will provide proof to Nokia support that you aren't in fact a liar and trying to get damage repaired for free that you in fact did.
Something I am sure Nokia Support in Europe think of about me!!